Refund policy

 

1. No-Return Policy

Blush Vine does not accept returns or provide refunds for change of mind, personal preference, colour preference, fabric preference, or minor colour/appearance variations. This does not affect any mandatory consumer rights available under applicable law.

2. Size & Style Exchange

Eligible customers may request a size or style exchange within 24 hours of delivery, subject to product availability and approval. If the replacement item costs more, the difference must be paid. If it costs less, the difference will be credited to the customer's Blush Vine wallet for a future purchase.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective, incorrect or different product, please contact us within 24 hours of delivery. After verification, Blush Vine may arrange a replacement, subject to availability and applicable law.

4. Exchange Conditions

Exchange items must be unused, unworn, unwashed, unaltered and free from stains, makeup, perfume, odour or damage, with original tags, labels and packaging intact.

5. Return & Exchange Shipping

If an eligible return or exchange is approved, the customer is responsible for arranging and paying the courier charges for sending the product back to Blush Vine. For an exchange, delivery/shipping charges for sending the replacement product to the customer may also apply. Any applicable charges must be paid by the customer before the replacement product is shipped. Blush Vine may, at its discretion, assist in arranging return or replacement shipping; however, such assistance is subject to courier availability and serviceability and cannot be guaranteed.

6. Unboxing Video

A clear, continuous unboxing video showing the unopened package, shipping label, opening of the package and the complete product is required for exchange, replacement or damage/defect claims. Without a valid video, we may be unable to verify or process the claim.

7. Non-Exchangeable Items

Sale, discounted, coupon-code, gift-voucher and special promotional purchases are final sale and are not eligible for exchange or refund, unless required by applicable law.

8. Made-to-Order Products

Made-to-Order products are produced specifically against customer orders and are generally not eligible for cancellation, return or exchange due to change of mind or preference, subject to applicable law. If Blush Vine cannot fulfil a Made-to-Order order because the required fabric, material or production resources are unavailable, the order will be cancelled and the amount paid will be fully refunded.

9. Size & Colour

Please check the size chart and product measurements before ordering. Minor colour or appearance differences caused by screens, photography, lighting, fabric or normal manufacturing processes do not qualify for return, refund or exchange.

10. How to Request an Exchange

Contact Blush Vine Customer Care within 24 hours of delivery with your order number, name, registered mobile number, reason for exchange, preferred size/style and the required unboxing video/photos.

Contact Us

Blush Vine Customer Care | Phone / WhatsApp: 8282031747

This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy and Disclaimer.